It began with a significant data cleanse to be confident that all the existing membership information is now up-to-date and relevant:

“We’ve a much better picture of how many members and players we’ve got and can email people more because we’ve got all their information.”

For Karen, one of the benefits of online payments is that the club gets vital funds faster and upfront:

“We’ve got the money, it’s in the bank account. Once that’s out of the way, we can concentrate on the rugby. We can use all the information collated for availability and selection on Pitchero.”

In future, Selby RUFC are keen to push online tickets for pre-match lunches via their website.

Rather than relying on sales in person at the clubhouse, it’s more convenient and accessible 24/7. Forget admin confusion on scraps of paper as busy bar staff do their best:

“With online, it’s all in one place. One person can see it and administer it. You can see instantly who’s paying and how many people are coming to the event.”

What advice would Karen give to another club?